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Please reply back to this suspension appeal after the IPv4 address has been changed. Currently, your suspended service has an IP address 149.57.xx.xx and it will automatically change to 47.87.xx.xx this week. Our current IPv4 provider makes it difficult to allow suspension appeals or to avoid charging you the $25 suspension fee before we look at your appeal (the fee cannot be waived.) But we may be able to waive this fee and look at your suspension appeal with more leniency after the change occurs.
If you'd like to proceed with the appeal before the change, let us know, and we can bill the $25 suspension appeal and start on your appeal sooner.
Posted by System on 09/26/2022 (07:52)Operator
Your ticket has been flagged directly to the technical support department so it may sometimes take longer than usual to receive a response than a general question. We thank thank you for your patience. To speed up the process, please provide any login credentials or additional information that may be required to troubleshoot your issue.
Please do not create another ticket or a chat regarding the same issue.