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发表于 2024-5-27 08:47:25
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Dear Customer,At approximately 6:17am CST our NOC began to see alarms in our Dallas, TX POP. As we are still investigating the issue, we do not have a ETA for resolution yet, but hopefully it will be very soon. Meanwhile, your patience is appreciated. We will post updates shortly. UPDATE: 6:35am CST: Upon further investigation, we suspect the entire facility at Carrier-1/Prime Datacenters in Dallas has gone dark. It is likely power related. We are awaiting updates from onsite. UPDATE: 7:25AM CST: We have received confirmation from the facility that this is a power outage. They have confirmed that there is no physical damage to the facility from the storm in the area. The generators are running, however the UPS are not receiving any power from the generators. Facilities and generator contractors are enroute with an ETA of 30-45 minutes. UPDATE: 9:02AM CST: Power has been restored to our POD and office in Dallas. Networking is back up and most servers are back online. If you still have servers or services down, please post a support ticket and we investigate with urgency. UPDATE: 11AM CST: We are still working on scattered issues related to the earlier outage. Servers in cabinets Bi04 and DK12 are up but without proper networking. We are working urgently on this as well as remaining hosts that have been reported to us. A full post mortem will be posted here and as an announcement once we have gathered all of the facts. The underlying issue was that despite redundant power systems that were online and functional, the facility may have had some type of malfunction with the automated transfer system (ATS). Powerful storms and tornados in Texas overnight caused deaths and destruction in the area but the facility should have remained unaffected even with extended loss of utility power, as it has before. These systems are indeed routinely tested. Please have no doubt that our team will ensure that all necessary investigations, and ultimately fixes, will be employed to avoid even the slightest chance of a repeat in the future. We appreciate your patience and understanding. |
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发表于 2024-5-26 23:03:46
