.name域名可以转到netfirms去吗??

有点紧张

有几个.name域名想转到netfirms去结果提交,付款后一直没有收到确认信.
状态处一直显示Transfer Status: Processing Request
英文不好发信问他们
Is there any updata about my domain :我的域名 . which i transfer from Godaddy  

感觉他们的回复我点文不对题.不知道是不是翻译的不准.反正看不懂

In order to further investigate on your domain '我的域名' transfer issue, please get back to us with the answer to the Security Question set in your account '我的用户名'.
While reviewing your account, I have noticed that you have not set the Security Question properly. Security Question is an alternative way to authenticate you as owner of the account. In order to set the Security Question, please refer the steps given below:
1) Log into the control panel with your account username and password.
2) Click on the link 'Set Security Question' under 'Account Information' section.
3) Click on the radio button 'New Profile'.
4) Enter the First Name, Last Name, and set the Security Question and the Security Answer.
5) Click on the 'Save' button.

1至5是让我建一个问答安全什么的东西.这个我原本已经设置了
求高人指点,我改这么办.