The VPS Starter promotional option you opted into originally gave you a 12-month renewal duration at the rate of $0.97/month, paid all up-front. This impacted service would then continue automatically renewing at a 12-month renewal duration going forward, unless you take action to modify or cancel. We found that the first auto-renew of that 12-month duration, which occurred during 2024-01, failed to renew your service for the 12-month renewal duration, paid up-front. Instead, your service was renewed for a 1-month renewal duration. We apologize for this inconvenience caused and want to ensure we honor your selection in the promotion.
Please be advised that on February 1st, 2024 we will correct the auto-renew issue and invoice the impacted service for the remaining total of 11-months, paid up-front. Doing so will place your promotional service back onto the 12-month renewal duration, paid up-front going forward.
If you have any questions you can contact our Billing Support team by replying directly to this email. As a reminder, our Billing Support experiences delays during the last and first week of every month. We encourage you to send any requests in ahead of this peak to ensure proper handling.
We appreciate your patience with us.
OVHcloud US Billing Team
您选择的 VPS Starter 促销选项最初为您提供了 12 个月的续订期限，费率为 0.97 美元/月，全部预付。受此影响，除非您采取行动修改或取消，否则服务将继续以 12 个月的续订期限自动续订。我们发现，2024-01 期间发生的该 12 个月期限的第一次自动续订未能按预付费的 12 个月续订期限为您续订服务。相反，您的服务续订期限为 1 个月。我们对由此造成的不便深表歉意，并希望确保我们尊重您在促销活动中的选择。
请注意，我们将在 2024 年 2 月 1 日纠正自动续订问题，并为受影响的服务开具预付 11 个月剩余总时长的**。这样做将使您的促销服务重新回到 12 个月的续订期限，并预付费用。
如果您有任何问题，可以直接回复此邮件联系我们的计费支持团队。需要提醒您的是，我们的账单支持团队在每个月的最后一周和第一周都会出现延迟。我们建议您在此高峰期之前发送任何请求，以确保得到妥善处理。
感谢您对我们的耐心等待。
OVHcloud 美国计费团队
刚收到邮件提醒，简单说，之前月付的仍然保持不变，年付的恢复年付，并补齐剩余11个月的费用。
小伙伴们，还担心啥呢？开心不？ |
发表于 2024-1-23 02:20:41
QQ好友和群
QQ空间
收藏
楼主
